At Biso Box, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, create an account, or place an order.
By using our website, you agree to the terms outlined in this policy.
Biso Box provides weekly deliveries of fresh African and Caribbean fruits and vegetables.
Business name: Biso Box
Email: team@bisobox.com
Website: www.bisobox.com
We collect the following types of information:
Personal Information:
Name
Email address
Phone number
Billing and delivery addresses
Order and Payment Information:
Order history
Payment details (processed securely via third-party payment providers — we do not store card information)
Website Usage Data:
IP address
Browser type and version
Pages visited and time spent on site (collected via cookies and analytics tools)
Marketing Preferences:
Your choices about receiving updates, offers, or newsletters from us
We use your information to:
Process and deliver your orders
Manage your subscriptions and account
Communicate with you about your orders, deliveries, or account updates
Improve our website and services
Send relevant updates, promotions, or offers (only if you’ve opted in)
Comply with legal obligations
We only share your data when necessary to provide our service, such as with:
Delivery partners (to deliver your box)
Payment providers (to process secure transactions)
Email or marketing platforms (only if you’ve subscribed)
We do not sell or rent your personal information to third parties.
Your data is stored securely on systems that comply with GDPR and other data protection standards. We take reasonable measures to protect your information from loss, misuse, or unauthorised access.
We retain your personal information only for as long as necessary to:
Fulfil orders and manage your account
Meet legal, tax, and accounting obligations
Maintain your subscription preferences
If you close your account, we will delete or anonymise your data after the required retention period.
You have the right to:
Access the personal data we hold about you
Request corrections or updates
Request deletion of your data (“right to be forgotten”)
Withdraw consent for marketing communications at any time
Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
To exercise any of these rights, please contact us at team@bisobox.com.
We use cookies to improve your browsing experience, analyse site performance, and tailor content to your preferences. For full details, see our Cookie Policy.
We may update this Privacy Policy occasionally to reflect changes in how we operate or comply with regulations. The latest version will always be posted on our website.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: team@bisobox.com
Business name: Biso Box