At Biso Box, our goal is to make it easy for you to enjoy fresh African and Caribbean produce every week, delivered straight to your door.

Delivery Schedule

Deliveries take place on Saturdays each week. You’ll be notified of your delivery time slot when you place your first order or subscription. If there are any changes to your schedule, we’ll contact you in advance by email or text.

Delivery Areas

We currently deliver within Cambridge exclusively CB1 to CB25. You can check if we cover your postcode at checkout. If your area isn’t listed yet, please get in touch, we’re expanding our delivery routes regularly.

Receiving Your Box

If you’re not home at the time of delivery, our driver will follow your delivery instructions (for example, “leave in a safe place” or “with a neighbour”). Once your box has been delivered, it becomes your responsibility to collect it promptly and store it appropriately to maintain freshness.

Missed Deliveries

If no safe place is provided and no one is available to receive your box, it may be returned to us and re-delivery might not be possible due to the perishable nature of our products. Refunds cannot be issued for missed deliveries in these cases.

Delivery Issues

If your box arrives late, damaged, or missing items, please contact us within 24 hours of delivery at team@bisobox.com with your order number and details of the issue. We’ll do our best to resolve it quickly.

Thank you for choosing Biso Box and for helping us bring the best of African and Caribbean produce to homes across our community.