At Biso Box, we take pride in delivering fresh, high-quality fruit and vegetables that celebrate the flavours of African and Caribbean produce. Because our items are perishable, we are unable to accept returns once a delivery has been completed. However, your satisfaction is very important to us.

If you receive any produce that is damaged, spoiled, or not up to standard, please let us know within 24 hours of delivery. You can contact us at team@bisobox.com with:

• Your order number

• A short description of the issue

• A clear photo or video showing the affected items

Once we review your submission, we’ll arrange an appropriate solution. This may include a refund for the affected items or a credit toward your next Biso Box delivery.

We cannot offer refunds for issues reported after 24 hours or for produce that has been stored incorrectly after delivery.

If your box arrives late or is missing items, please contact us as soon as possible so we can investigate and make it right.

Thank you for choosing Biso Box and for supporting fresh, culturally rooted produce every week.