At Biso Box we take pride in delivering fresh, high quality produce every week. Because all of our products are perishable, we are unable to accept returns once a delivery has been completed. However your satisfaction matters to us and we will always do our best to put things right.

Perishable Goods and Your Right to Cancel

As our products are fresh perishable goods, the 14 day right to cancel under the Consumer Contracts Regulations 2013 does not apply once your order has been processed. If you wish to cancel before your order is processed, please contact us at team@bisobox.com as soon as possible.

Reporting an Issue

If you receive any produce that is damaged, spoiled or not up to standard, please contact us within 24 hours of delivery at team@bisobox.com with the following:

• Your order number
• A short description of the issue
• A clear photo or video showing the affected items

Once we have reviewed your submission we will arrange an appropriate solution. This may include a refund for the affected items or a credit toward your next Biso Box order.

What We Cannot Refund

We are unable to offer refunds for:

• Issues reported after 24 hours of delivery
• Produce that has been stored incorrectly after delivery
• Change of mind after an order has been processed

Please note that under the Consumer Rights Act 2015 you retain statutory rights in relation to goods that are not as described or not of satisfactory quality. Nothing in this policy affects those rights.

Late or Incomplete Orders

If your box arrives late or is missing items, please contact us as soon as possible at team@bisobox.com so we can investigate and make it right.

Contact

Biso Box
The Guildhall, Guildhall Place, Market Hill, Cambridge CB2 3QJ
team@bisobox.com